Job Description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Agent in our Ground Handling Department. The primary responsibility of the position is baggage handling and servicing aircraft in a fast-paced outdoor airport environment. Ramp Agents are expected to keep both the company goals and customer expectations in mind when completing their daily tasks. The successful candidate will successfully complete the Ramp Agent training course. This position will report to the General Manager. Essential Duties: Responsible for below-the-wing servicing of the aircraft; Load and unload baggage and cargo; Operate motorized service vehicles and equipment; Guide and park aircraft; Perform cabin maintenance tasks; De-ice aircraft; Work as a team to provide excellent customer service and meet corporate objectives. Job Qualifications and Competencies: Successful completion of training course; Ability to meet company goals and customer expectations in a high energy environment; Effective communication skills; Ability to organize, prioritize, and multitask. Preferred Qualifications: Previous airline experience; Previous employment as a front-line customer service provider; Basic knowledge of computer applications and programs. Work Environment: Use of computers, telephones, and other office equipment; Airport ramp environment, subject to varied weather conditions and elevated noise levels; All shifts including weekends, nights, holidays and/or irregular shifts. Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs; Handle objects up to 70 pounds; Assist passengers with disabilities, including, but not limited to, pushing wheelchairs. The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

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