Job Description
Salary: $80,625.00 - $105,619.00 Annually
Location : Naples, FL
Job Type: Full Time, Regular
Job Number: 09522
Department: Transportation Management Services
Division: Operations & Performance Management
Opening Date: 06/20/2025
Closing Date: 7/3/2025 11:59 PM Eastern
Job Summary Are you a strategic leader who thrives at the intersection of people, process, and technology? We're seeking a dynamic Manager - Technical Systems Operations to lead critical business operations and technical initiatives at the Division/Department level.
In this highly visible role, you'll drive innovation and efficiency by leading cross-functional teams, overseeing the development and implementation of modern business systems, and ensuring seamless coordination across divisions/departments. You'll have the opportunity to shape operational strategies, manage high-impact projects, and influence long-term technology investments that directly improve public service delivery.
Essential Functions •Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
•Oversees daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situation, and provides technical expertise.
•Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
•Establishes goals and objectives; develops work plans which identify major projects and services; organizes workflow; prioritizes schedules and assigns projects and services to staff. Coordinates and collaborates with IT staff and County Divisions regarding design, development, implementation, and administration/maintenance of major business areas; reviews proposed legislation to determine potential impact on current/future projects, assesses and provides input regarding the impact of project activities on County and public information systems.
•Identifies major tasks, benchmarks/milestones, schedules, deadlines, budgets, funding sources, and staffing and resource allocations for projects and services. Presents project plans and requirements to senior management for approval; and develops and maintains tracking and reporting system for all project goals and milestones.
•Directs the operations, activities and services associated with business process systems and related projects. Manages and oversees the business functions including: identifying business needs; defining system requirements; implementing, troubleshooting and maintaining applications; providing user training; and managing output, interface and reporting requirements. Supervises and reviews the execution of these functions; ensures adherence to County IT policies and procedures and sound IT principles and practices; assures system usability and stability.
•Monitors the status and work plans of major projects and services. Reviews status reports prepared by subordinate staff; ensures projects are on schedule and within budgets; modifies work plans as needed; Confers with management and project personnel regarding project issues; and provides advice and resolves problems as needed.
•Prepares, manages, and monitors section resources; manages capital and annual operating and maintenance budgets including section and for major software platforms (one year budget and five-year forecasts); manages approved budget; monitors and approves expenditures; prepares budget amendments as necessary. Identifies the need for additional staff, equipment, and other resources as necessary.
•Coordinates public education activities relating to division projects, services and activities; speaks to external stakeholders including members of the business community and the general public to provide information regarding projects and activities, develops press releases and public information materials for distribution; manages customer support for project public interface, including training and overseeing staff that will provide support and training to business community members.
•Serves as internal consultant/advisor to managers, department heads and employees regarding information systems development functions. Represents the section/division before senior managers as requested.
•Performs other related duties as required.
Minimum Qualifications •Bachelor's degree required.
•Four (4) years of related experience.
•Candidates without a degree should possess four (4) additional years of related experience.
•Fingerprinting Required.
LICENSES/CERTIFICATES
•Project Management Professional (PMP) certification is preferred.
•Must possess and maintain a valid Florida Driver's License with any applicable endorsement(s) to drive a County vehicle as provided in CMA 5805.
Supplemental information - Salary offers above the minimum of the pay grade may be considered based on qualifications.
- Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident-by-incident basis, the County's Administrative Office will make the determination as to who will be required to work.
- This job posting is not intended to be all-inclusive list of responsibilities, skills or working conditions associated with the position.
Collier County BCC offers a variety of benefits to both regular full and part time employees. For information,
click t
o view the comprehensive benefits package we have to offer you when you join our team.
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
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APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.
- I understand and agree with the statements above.
- I do not agree with the statements above.
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Do you have a bachelor's degree? (NOTE: Candidates without a degree should possess four (4) additional years of related experience).
03
Have you supervised a team of three (3) or more employees?
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Do you possess and maintain a valid Driver's License?
05
Do you possess a Project Management Professional (PMP) certification?
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Describe your experience managing multidisciplinary teams with both technical and operational functions.
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This position requires oversight of business process systems and large-scale system migration efforts. What is your experience with enterprise systems and integrations (e.g., OpenGov, GIS, asset management systems)?
08
Briefly describe the most recent project you completed or managed.
Required Question Collier County, FL
Job Tags
Full time, Temporary work, Part time,