Job Description
What you will do
- Under general direction, perform preventive maintenance, repair, installation, and replacement of HVAC Chilled water mechanical equipment.
- Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
- Providing Level 1 technical support and assisting with technical development for others.
- Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
- Properly completes all required project and service documentation.
How you will do it
- Must be a member or become a member of Union Local 211
- Adheres to all Johnson Controls and customer safety standards.
- Provides safety leadership and instruction to all field personnel.
- Escalation points to technical issues and provides on-the-job training for other technicians.
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
- Escalation points from the branch to the technical support for critical issues.
- Assists management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provides input on development and training needs of the branch.
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
- Assists with the identification of material needs required for service delivery.
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicates with customers upon arrival and before leaving the work site.
- Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
- Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Completes all training and certifications as required by the company.
What we look for
Required
- In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
- Minimum 5 years of Chiller experience.
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Job Tags
For contractors, Local area,