Job Description

Job Description

Job Description

Benefits:

• No weekends
• Flexible schedule

Sandy Springs/Dunwoody office is open Monday-Friday 9-6. Employees start at 8:30 am. Employees finish by 6:15-30 pm.

• Competitive Compensation
• No weekends
• Flexible Scheduling; Store Hours Monday- Friday 9 am-6 pm, Federal Holidays closed.
• Career path development

Company Overview
The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store services and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

WHAT YOU BRING TO THE TABLE

Previous customer service or sales experience in a retail environment

• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Multitasking must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills with strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• Valid drivers license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Assist in handling customer complaints and problems in a professional manner
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping/packaging services, printing estimates/orders, and other services offered by PostNet
• Learns and operates Center equipment, machinery, and software at a proficient level
• Assists customers and staff with the operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Upsells, cross-sells, and actively participates in PostNet marketing and promotional initiatives
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• May be required to operate a motor vehicle

Job Tags

Holiday work, Remote job, Flexible hours, Monday to Friday,

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